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Please read the answers to frequently asked questions before contacting us!

Q. Are you and your cleaners insured?

YES we are fully insured: We have employer’s liability up to £10,000,000 and public liability up to £2,000,000.

Q. What kind of services do you provide?

We provide professional cleaning services throughout London at competitive rates.

Q. What areas of London do you cover?

Our carpet and upholstery, cleaning services are available in all areas of London.

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Q. What should I do before you come to do an end of tenancy clean?

It is always best to remove all of your belongings before we come to clean the property.

Q. Do you bring your own cleaning materials?

We provide all cleaning materials and equipment

Q. Which method do you use to clean carpets – dry or wet?

We use both methods dry and wet depending on the the type of carpet. Dry carpet cleaning for natural fibres carpets like coir, seagrass , and carpet steam cleaning( wet carpet shampoo) for all other types of carpet.

Q. What stains can you remove from carpets?

We use professional carpet and upholstery steam cleaning machines which are designed to remove red wine, pet urine, blood, mud, coffee, tea, baby oil, make up, candle wax, water based paint, vomit, browning, butter, candle wax, chocolate, cough syrup, raw eggs , food , juice, grass, gravy, grease, ice cream, lily pollen, jam, ketchup, lipstick, mildew, milk, mustard, oils, rust, salt, shoe polish, soot, tar …..you name it!

We can’t guarantee that every stain will be removed 100%, but we do guarantee that we will give you the best result possible and that nobody can achieve better!

Q. Do you move furniture when cleaning carpet?

We always move furniture as long as it is not too heavy, and there is enough room for it to be moved. We may refuse to move items that could break during moving.

Q. How long before I can use the room after the carpet has been cleaned?

You can use the room straight away as you will be supplied with free plastic overshoes. Drying time depends on the type of the carpet and extent of soiling. In the winter months, drying time is around 3-4 hours and in summer 1-2 hours.

Q. What if I need to change or cancel my cleaning appointment?

We understand that sometimes emergencies may arise or something unexpected may happen and customers may need to change or cancel their appointments. Please note that We require 48 hours written notice to cancel or change a booking, if customer fails to inform us in writing (email to cloudycleaning@gmail.com) he /she will have to pay the quoted amount in full.

Q. Do I have to be at home when the cleaner attends?

No, you do not have to be at home as long as you provide access to your property. We require the customer to be present at the end of the clean, to sign the job off.

Q. What if I am not satisfied with your cleaning?

If there is anything left not cleaned through human error, you need to report it within 7 days of the service, and we will be more than happy to come back and rectify this free of charge! Please note inventory check out must be carried out no later than 24 hours after the end of tenancy clean has taken place!

For any further enquiries please do not hesitate to call us! For more information about the team, please visit our About page!

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